"These warranty terms apply to sales contracts concluded by LLC “Hydravia” TIN 7806158571 and LLC “Hydral” TIN 7802374966 with buyers and are an integral part thereof. The warranty terms constitute a public offer and cannot be changed. Edition dated 15.05.2017."
These terms apply to Goods shipped before 01.01.2025. Warranty terms for Goods shipped after this date can be found at the link.
These warranty terms apply to plugs for fittings supplied by the Seller.
The warranty on the Goods is valid for 12 months from the shipment date to the Buyer, provided operation complies with GOST requirements and Seller’s recommendations. The shipment date is the date on the delivery note (TORG-12) by which the goods are shipped. For EXW shipments, this is the date on the CMR. Warranty replacement of defective Goods is free of charge only at the Seller’s warehouse. All transportation costs related to replacement are borne by the Buyer. Warranty applies only to structural defects of the Goods.
Warranty does not apply to Goods assembled or used not in accordance with manufacturer recommendations, or damage caused by violation of storage conditions. The Seller is not responsible for all risks related to intentional or unintentional improper use; damage to personnel caused by product defects; operational losses; and any other additional losses and expenses, including losses caused to third parties.
In case a defect is detected during acceptance or operation (within the warranty period), it is necessary:
a. Submit an official claim to our company indicating circumstances and describing the problem, date, and document number under which the Goods were purchased. For remote determination of warranty coverage, at the Supplier’s request, the Buyer shall additionally provide photo (video) materials demonstrating the defect.
b. If the claim can be resolved by telephone or written consultations, the Supplier will send a new product to replace the defective one free of charge under warranty, with transportation costs borne by the Buyer.
c. If the cause of the defect and warranty case cannot be established based on Buyer’s materials, the Goods shall be sent to the Supplier’s warehouse at Buyer’s expense. All Goods must be returned in original or protective packaging preventing damage during transportation. The Supplier will analyze the Goods and prepare an inspection report and technical conclusion. If recognized as a warranty case, the defective Goods will be replaced with new ones.
Technical specifications, intended use, safety requirements, and manufacturer recommendations are indicated in the catalog and on the official Seller’s website (www.hydravia.ru).
Storage Conditions – category 2 (medium) according to GOST 15150, transportation – in original packaging (box).
