Stopflex sleeve retention system

“These warranty terms apply to sales contracts concluded by LLC “Hydravia” INN 7806158571 and LLC “Hydral” INN 7802374966 with buyers and are an integral part thereof. The warranty terms are a public offer and cannot be changed. Edition dated 15.05.2017.”

These terms apply to Goods shipped before 01.01.2025. Warranty terms for Goods shipped after this date are available at the link.

Warranty Terms for Goods

These warranty terms apply only to the high-pressure hose protective device STOPFLEX restraint system (hereinafter – Hoses), supplied by the Seller.

Warranty Period

The warranty period for the Seller’s goods is one year from the date of shipment, which is recorded in the consignment note TORG-12 (in case of shipment on EXW terms - the date of the CMR). Warranty replacement of defective goods is carried out free of charge only at the Seller’s warehouse. The warranty covers only design defects. Warranty limitations do not apply to damages caused by improper installation and use of the goods for purposes other than intended, during transportation, storage, and use beyond technical specifications (service life). The Supplier is not responsible for all risks related to intentional or unintentional improper use; damage to personnel caused by product defects; losses during operation; and any other additional losses and costs, including damages caused to third parties.

Actions Upon Defect Detection

In case of defect detection during acceptance or operation (within the warranty period), it is necessary to:

a. Send an official claim to our company, indicating the circumstances of occurrence and describing the problem, the date and number of the document under which the goods were purchased. For remote determination of whether the case is warranty-related, the Buyer shall additionally provide photo (video) materials showing the defect upon the Supplier’s request.

b. If the claim can be resolved by telephone or written consultations, the Supplier sends a new product to replace the defective one free of charge under warranty, with transportation costs borne by the Buyer.

c. If it is impossible to determine the cause of the defect and the fact of a warranty case based on the Buyer’s materials, the goods are sent to the Supplier’s warehouse at the Buyer’s expense and effort. All goods must be returned in original packaging or packaging preventing damage during transportation. Subsequently, at the Supplier’s premises, the goods are analyzed and an inspection report and technical conclusion are prepared. If the case is recognized as warranty-related, the defective goods are replaced with new ones.

General Information

The protective device is a structure designed to protect personnel (operators) from hazards associated with high-pressure hose rupture. Attention! This protective device is not intended to protect against hazards related to sudden leakage of working fluid from a damaged hose.

Technical specifications of the goods are indicated in the catalog and on the official website of the Seller (www.hydravia.ru). Transportation and storage conditions – in original (special) packaging protecting against destruction and damage, storage conditions according to GOST 15150, category 5.