Pipeline cleaning equipment

“These warranty terms apply to sales contracts concluded by LLC “Hydravia” INN 7806158571 and LLC “Hydral” INN 7802374966 with buyers and are an integral part thereof. The warranty terms are a public offer and cannot be changed. Edition dated 15.05.2017.”

These terms apply to Goods shipped before 01.01.2025. Warranty terms for Goods shipped after this date are available at the link.

Warranty Terms for Goods

These warranty terms apply to pipeline cleaning systems supplied by the Seller.

Warranty Period

The warranty for the goods is valid for 12 months from the date of shipment to the Buyer, provided the goods are operated in accordance with GOST requirements and the Seller’s recommendations. The shipment date is the date of the consignment note (TORG-12) by which the goods are shipped. In case of shipment on EXW manufacturer’s plant terms, it is the date of the CMR. Warranty replacement of defective goods is carried out free of charge only at the Seller’s warehouse. All transportation costs related to replacement are borne by the Buyer. The warranty covers only design defects.

Warranty Limitations

The warranty does not apply to goods assembled or used not in accordance with the manufacturer’s technical instructions, to damages caused by violation of transportation conditions. Warranty obligations do not cover consumables and fast-wearing parts. The Seller is not responsible for all risks related to intentional or unintentional improper use; damage to personnel caused by product defects; losses during operation; and any other additional losses and costs, including damages caused to third parties.

Actions Upon Defect Detection

In case of defect detection during acceptance or operation (within the warranty period), it is necessary to:

a. Send an official claim to our company, indicating the circumstances of occurrence and describing the problem, the date and number of the document under which the goods were purchased. For remote determination of whether the case is warranty-related, the Buyer shall additionally provide photo (video) materials showing the defect upon the Supplier’s request.

b. If the claim can be resolved by telephone or written consultations, the Supplier sends a new product to replace the defective one free of charge under warranty, with transportation costs borne by the Buyer.

c. If it is impossible to determine the cause of the defect and the fact of a warranty case based on the Buyer’s materials, the goods are sent to the Supplier’s warehouse at the Buyer’s expense and effort. All goods must be returned in original packaging or packaging preventing damage during transportation. Subsequently, at the Supplier’s premises, the goods are analyzed and an inspection report and technical conclusion are prepared. If the case is recognized as warranty-related, the defective goods are replaced with new ones.

General Information

Technical specifications, purpose of the goods, safety requirements, and manufacturer’s application recommendations are indicated in the blowgun operation manual and on the official website of the Seller (www.hydravia.ru).