Industrial hoses

"These warranty terms apply to sales contracts concluded by LLC “Hydravia” TIN 7806158571 and LLC “Hydral” TIN 7802374966 with buyers and are an integral part thereof. The warranty terms constitute a public offer and cannot be changed. Edition dated 27.12.2022."

These terms apply to Goods shipped before 01.01.2025. Warranty terms for Goods shipped after this date can be found at the link.

Warranty Terms for Goods

The Seller’s warranty obligations apply to the product group industrial hoses (hereinafter “Goods”).

Product application (hoses):

• GAS WELDING
• COMPRESSED AIR
• HOT AIR
• WATER AND LIQUIDS
• AGRICULTURE
• FIREFIGHTING
• STEELMAKING
• HOT WATER AND STEAM
• LIQUID FOOD PRODUCTS
• DRY FOOD PRODUCTS
• DRY BULK MATERIALS
• SAND BLASTING
• PLASTERING
• CONCRETE
• ACID, CHEMICALS, GENERAL PURPOSE
• OIL AND GAS RESISTANT
• MARINE
• BUNKERING
• OIL STORAGE DRAINAGE
• DRILLING PLATFORM MAINTENANCE
• COAL MINE
• SEWER SYSTEMS

Warranty Period

The Seller’s warranty obligations begin from the moment the product is shipped from the Seller’s warehouse, unless otherwise specified in the contract. The shipment date is the date of the delivery note (UPD) by which the goods are shipped. In case of shipment under EXW terms from the manufacturer’s plant, this is the date on the CMR.

The Seller guarantees the quality and completeness of the Goods in accordance with the necessary standards, provided the Buyer complies with transportation, storage, and operation conditions.

Warranty periods for the Seller’s products (Brand / warranty period):

• ALFAGOMMA – 12 months;
• SEMPERIT – 6 months;
• VERSO – 12 months;
• POWERMASTER – 12 months.

Warranty Limitations

The Seller’s warranty obligations do not apply:

To products with improper transportation conditions or methods from the Seller’s warehouse to the place of use.

• To products with improper storage conditions at the Buyer’s warehouse.
• To products not used according to the hose/product operation instructions prescribed by the manufacturer.
• To products with visible physical damage (cuts, compression impacts, chemical damage).

**Before shipment of products by the Seller to the Buyer, technical parameters and operating conditions are agreed upon between the parties.

The length of supplied hoses is agreed between Buyer and Supplier; allowable deviation from the agreed coil length is ±2%.

Upon shipment from the Supplier’s warehouse to the Buyer, it is assumed that the Buyer has technical and accompanying information about the product, its operation rules, and application areas.

(Link to the technical catalog – Manufacturer/Seller).

Manufacturer catalogs: https://hydravia.ru/catalogs/

Seller’s catalog: https://hydravia.ru/products/promyshlennye_rukava/

Actions Upon Defect Detection

Procedure upon defect detection:
Buyer’s actions

1. Prepare a claim (report, notice, letter) and submit it in writing. Include a defect detection report (visible or hidden defect).
2. Take photos and videos of the defect. Photos must allow identification of the defective product and nature of the defect.
3. Send the claim to the Seller indicating the document number and date under which the product was purchased.
4. Attach documents (claim, photo/video materials confirming the defect) to the Seller’s address:

• To the direct manager responsible for the Buyer’s company (email subject: "Defect – Industrial Hoses")
• Or to the email address official@hydravia.ru

Claim acceptance period by the Seller from the Buyer:

• For hidden defects – within the established warranty period;
• For visible defects – within 3 (three) calendar days from the date of product receipt from the Seller.

Seller’s actions

1. Register the incoming claim document (report, notice, letter) in the 1C “Document Management” system;
2. Forward the claim for review to the company’s Quality Management Department;
3. Prepare a conclusion on the Buyer’s claim and send a response to the Buyer;
4. If the Quality Management Department cannot determine the cause of the defect, the claim is forwarded to the manufacturer for review.

Seller’s action deadlines:

• Registration of incoming document (report, notice, letter) – 1 business day;
• Forwarding the claim to the Quality Department – 1 business day;
• Conclusion on the Buyer’s claim – 5 business days;
• If within 5 (five) business days after sending a request to the Buyer, the required information is not provided without valid reasons, the Seller reserves the right to reject the claim.

Procedures and rules for exchanging products with visible or hidden defects, as well as compensation for damages due to use of defective products, are agreed between the Seller and Buyer and carried out within the timeframes established by regulatory acts or agreements between the parties.

If it is impossible to determine the defect cause by the Buyer, Seller, or Manufacturer, the parties have the right to involve independent professional experts (laboratories) for evaluation.

Storage Conditions:

When storing products in the warehouse, for the product group – INDUSTRIAL HOSES, the Seller follows:

• Requirements and standards of the product manufacturer’s plant.
• INTERSTATE STANDARD – GOST ISO 2230-2013 (RUBBER PRODUCTS – Storage guide, (ISO 2230:2002, IDT))