PUSH-LOK low pressure hoses

"These warranty terms apply to sales contracts concluded by LLC “Hydravia” TIN 7806158571 and LLC “Hydral” TIN 7802374966 with buyers and are an integral part thereof. The warranty terms constitute a public offer and cannot be changed. Edition dated 22.12.2022."

These terms apply to Goods shipped before 01.01.2025. Warranty terms for Goods shipped after this date can be found at the link.

Warranty Terms for Goods

These warranty terms apply to low-pressure PUSH-LOK hoses supplied by the Seller (hereinafter “Goods”).

Warranty Period

The warranty is valid for 12 months from the shipment date to the Buyer, provided operation complies with international standards and manufacturer recommendations. The shipment date is the date on the invoice (TORG-12) by which the goods are shipped. Warranty replacement of defective goods is free of charge only at the Seller’s warehouse. All transportation costs related to replacement are borne by the Buyer. Warranty covers structural defects. The decision to recognize a warranty case is made by the Seller in agreement with the manufacturer.

Warranty Limitations

Warranty does not apply if the cause of malfunction arose from:

• mechanical damage and/or careless handling by the Buyer;
• use of the Goods outside their intended purpose, violation of operating conditions, or unauthorized testing or repair;
• use of the Goods together with uncertified, additional, or auxiliary products different from those produced or recommended by the manufacturer or Seller.

The length of supplied hoses is agreed between Buyer and Supplier; permissible deviation from agreed coil length is ±2%.

The Supplier is not responsible for risks related to intentional or unintentional improper use; damage to personnel caused by product defects; operational losses; or any other additional losses and expenses, including losses caused to third parties.

Actions Upon Defect Detection

In case a defect is detected during acceptance or operation (within the warranty period), it is necessary:

1. Submit an official claim to our company indicating circumstances and describing the problem, date, and document number under which the product was purchased.

When submitting a claim, it is mandatory to provide the following information:

• article number, batch numbers;
• operating conditions (temperature regime, ambient temperature, fluid type, fluid temperature, average working pressure, maximum working pressure, usage time, presence of external contact with foreign fluids or substances);
• description of the defect;
• photo/video materials.

2. If the claim can be resolved by telephone or written consultations, the Supplier will send a new product to replace the defective one free of charge under warranty, with transportation costs borne by the Buyer.

3. If the cause of the defect and warranty case cannot be established based on Buyer’s materials, the product shall be sent to the Supplier’s warehouse at Buyer’s expense. All goods must be returned in original or protective packaging preventing damage during transportation. The Supplier will analyze the product and prepare an inspection report and technical conclusion. In exceptional cases, expert examination at the manufacturer’s site may be required. If recognized as a warranty case, the defective product will be replaced with a new one.