Quick couplings

"These warranty terms apply to sales contracts concluded by LLC “Hydravia” TIN 7806158571 and LLC “Hydral” TIN 7802374966 with buyers and are an integral part thereof. The warranty terms constitute a public offer and cannot be changed. Edition dated 15.05.2017."

These terms apply to Goods shipped before 01.01.2025. Warranty terms for Goods shipped after this date can be found at the link.

Warranty Terms for Goods

These warranty terms apply to quick-release couplings (hereinafter – QRC) supplied by the Seller.

Warranty Period

The warranty for the Goods is valid for 12 months from the shipment date to the Buyer, provided operation complies with GOST requirements and Seller’s recommendations. The shipment date is the date on the delivery note (TORG-12) by which the goods are shipped. For EXW shipments, this is the date on the CMR. Warranty replacement of defective Goods is free of charge only at the Seller’s warehouse. All transportation costs related to replacement are borne by the Buyer. Warranty covers structural defects and applies to general connection dimensions, quality of coupling and uncoupling.

Warranty Limitations

Warranty does not apply to leaks and damages caused by improper product selection, use with incompatible products, or incorrect assembly with other products. The Supplier is not responsible for all risks related to intentional or unintentional improper use; damage to personnel caused by product defects; operational losses; and any other additional losses and expenses, including losses caused to third parties.

Actions Upon Defect Detection

In case a defect is detected during acceptance or operation (within the warranty period), it is necessary:

a. Submit an official claim to our company indicating the circumstances and describing the problem, date, and document number under which the product was purchased. For remote determination of warranty coverage, at the Supplier’s request, the Buyer shall additionally provide photo (video) materials demonstrating the defect.

b. If the claim can be resolved by telephone or written consultations, the Supplier will send a new product to replace the defective one free of charge under warranty, with transportation costs borne by the Buyer.

c. If the cause of the defect and warranty case cannot be established based on Buyer’s materials, the product shall be sent to the Supplier’s warehouse at Buyer’s expense. All goods must be returned in original or protective packaging preventing damage during transportation. The Supplier will analyze the product and prepare an inspection report and technical conclusion. If recognized as a warranty case, the defective product will be replaced with a new one.

General Information

QRCs are used in hydraulic drives for quick connection or disconnection of hydraulic lines.

Technical requirements for the product are indicated in the catalog and on the official Seller’s website (www.hydravia.ru), and in the following standards: GOST R 50191, GOST R 51208 (ISO 7241-1), ISO 7241-2.

Storage Conditions: in original (special) packaging protecting against destruction and damage. Storage conditions category 1 (light) according to GOST 15150.