Fittings for high pressure hoses and hydraulic pipes

"These warranty terms apply to sales contracts concluded by LLC “Hydravia” TIN 7806158571 and LLC “Hydral” TIN 7802374966 with buyers and are an integral part thereof. The warranty terms constitute a public offer and cannot be changed. Edition dated 15.05.2017."

These terms apply to Goods shipped before 01.01.2025. Warranty terms for Goods shipped after this date can be found at the link.

Warranty Terms for Goods

These warranty conditions apply to connection fittings – fittings and couplings for high-pressure hoses (hereinafter referred to as HP hoses) and pipe connections supplied by the Seller.

Warranty Period

The warranty for hidden defects of the goods is valid:

• 24 months for all metal parts and components;
• 12 months for elements that have undergone heat treatment and galvanizing;
• 6 months for rubber parts (both natural and synthetic rubber) if the recommendations of DIN 7716 standard are followed, and 1 month if the standard’s requirements were not met.

The above warranty terms apply when operating in 1 work shift (8 hours daily, 5 days a week, maximum 50 weeks per year). If the system or machine operates in two shifts, the warranty is halved (accordingly 12, 6, and 3 months). In case of three shifts, the warranty is reduced threefold (8, 4, 2 months respectively).

The warranty period starts from the date of shipment of the goods to the Buyer. The shipment date is the date on the invoice (TORG-12) by which the goods are shipped. In case of shipment under EXW terms from the manufacturer’s plant, this is the date on the CMR. Warranty replacement of defective goods is carried out free of charge only at the Seller’s warehouse. All transportation costs related to the replacement are borne by the Buyer. The warranty covers structural defects of the goods and applies to the quality of the fitting (pipe) threaded (flanged) connection, coupling connection with HP hoses, and their overall connecting dimensions.

Warranty Limitations

The warranty terms apply only to direct buyers of the company. The warranty applies only to products that were installed and commissioned according to the Seller’s instructions.

The warranty does not cover leaks and damages caused by incorrect product selection, use with incompatible products, incorrect assembly (connection) with other products, modifications to the product design, violation of operating rules specified in the Seller’s catalogs, manuals, and other technical documents, or unauthorized repairs not agreed with the Seller. The Supplier is not responsible for all risks related to intentional or unintentional improper use; damage to personnel caused by product defects; operational losses, as well as any other additional losses and expenses, including losses caused to third parties. The Seller is responsible for the operability and safety of the supplied components but not for the operation of the entire system. When ordering products according to the Buyer’s project/drawings, the Seller is responsible for the technical design but not for the expected properties of the product.

Actions Upon Defect Detection

In case a defect is detected during acceptance or operation (within the warranty period), it is necessary to:

a. Submit an official claim to our company, indicating the circumstances and describing the problem, the date, and the document number under which the goods were purchased. For remote determination of whether the case is warranty-covered, at the Supplier’s request, the Buyer shall additionally provide photos and videos of the product demonstrating the defect. Claims for visible defects must be submitted within 7 calendar days from the date of product receipt. Claims for hidden defects must be submitted within the warranty period but no later than 7 days before the end of the warranty obligations.

If the Seller does not receive comments from the Buyer, the products are considered accepted by the Buyer; further claims may only be made for hidden defects within the warranty period.

If product damage occurred during transportation, the claim must be made to the carrier, not the Seller.

b. If the claim can be resolved by telephone or written consultations, the Supplier will send a new product to replace the defective one under warranty free of charge, with transportation costs borne by the Buyer.

c. If the cause of the defect and the warranty case cannot be established based on the Buyer’s materials, the goods shall be sent to the Supplier’s warehouse at the Buyer’s expense. All goods must be returned in the original packaging or packaging that prevents damage during transportation. Further, the Supplier will analyze the goods and prepare an inspection report and technical conclusion. If the case is recognized as warranty-covered, the defective goods will be replaced with new ones under EXW Seller’s warehouse terms.

General Information

HP hose fittings are the connecting parts of HP hoses; pipe connections are parts of pipelines and serve to hermetically connect system parts. Couplings for HP hoses serve to connect (crimp, compress) HP hoses with fittings.

The technical specifications of the goods are indicated in the catalog and on the official Seller’s website (www.hydravia.ru), in the relevant standards: ISO 8434-1 (DIN 2353), ISO 8434-2 (SAE J514); ISO 8434-3 (SAE J1453); ISO 8434-4 (DIN 3856, DIN 3943, DIN 3944, DIN 3945); ISO 8434-6, BSI 5200; ISO 12151-1; ISO 12151-2; ISO 12151-3; ISO 12151-4; ISO 12151-5; ISO 12151-6; SAE J516; SAE J518, or working drawings.

Open claims cannot be grounds for delaying payment by the Buyer to the Seller.

The Seller reserves the right to make technical changes and modify product dimensions without informing Buyers.

Upon Buyer’s request, the Supplier can conduct necessary technical tests. All expenses for materials, equipment use, and labor will be charged to the Buyer.

Storage conditions: in original (special) packaging protecting against destruction and damage. Fittings (pipe connections) with rubber seals should be stored according to the rules for storing rubber products (ISO 2230), with special humidity regimes (to avoid cracking).