Plugs for fittings

"These warranty terms apply to sales contracts and are an integral part thereof. The warranty terms constitute a public offer. Edition dated 01.01.2025. The terms apply to Goods shipped after 01.01.2025. Warranty terms for Goods shipped before 01.01.2025 can be found at the link."  

Warranty Terms for Goods

These warranty terms apply to plugs for fittings and heat guns supplied by the Seller.

Warranty Period

The warranty on the Goods is valid for 12 months from the shipment date to the Buyer, provided operation complies with GOST requirements and Seller’s recommendations. The shipment date is the date on the delivery note (TORG-12) by which the goods are shipped. For EXW shipments, this is the date on the CMR. Warranty replacement of defective Goods is free of charge only at the Seller’s warehouse. All transportation costs related to replacement are borne by the Buyer. Warranty applies only to structural defects of the Goods.

Warranty Limitations

Warranty does not apply to Goods assembled or used not in accordance with manufacturer recommendations, or damage caused by violation of storage conditions.

Warranty covers only factory defects.

The Seller is not responsible for all risks related to intentional or unintentional improper use; damage to personnel caused by product defects; operational losses; lost profits; and any other additional losses and expenses, including losses caused to third parties.

Actions Upon Defect Detection

In case a defect is detected during acceptance or operation (within the warranty period), it is necessary:

a. Submit an official claim to our company indicating circumstances and describing the problem, date, and document number under which the Goods were purchased. For remote determination of warranty coverage, at the Supplier’s request, the Buyer shall additionally provide photo (video) materials demonstrating the defect.

b. If the claim can be resolved by telephone or written consultations, the Supplier will send a new product to replace the defective one free of charge under warranty, with transportation costs borne by the Buyer.

c. If the cause of the defect and warranty case cannot be established based on Buyer’s materials, the Goods shall be sent to the Supplier’s warehouse at Buyer’s expense. All Goods must be returned in original or protective packaging preventing damage during transportation. The Supplier will analyze the Goods and prepare an inspection report and technical conclusion. If recognized as a warranty case, the defective Goods will be replaced with new ones.

General Information

Technical specifications and intended use of the Goods are indicated in the catalog and on the official Seller’s website (www.hydravia.ru), transportation conditions and safety requirements are additionally specified in the equipment operation manual.

The Seller reserves the right to make technical changes to the equipment without notifying Buyers.

Storage and Transportation Conditions: in enclosed premises where temperature and humidity fluctuations are significantly less than outdoors, in original (special) packaging protecting against destruction, damage, corrosion. Transportation in enclosed transport (containers, closed vehicles, etc.) preventing direct contact with the environment, precipitation, contamination, etc.