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Warranty terms and conditions
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Seals

Seals

Product shipping addresses Product packaging regulations Archive of canceled revisions Warranty terms and conditions

"These warranty terms apply to sales contracts and are an integral part thereof. The warranty terms constitute a public offer. Edition dated 01.01.2025. The terms apply to Goods shipped after 01.01.2025. Warranty terms for Goods shipped before 01.01.2025 can be found at the link."  

Warranty Terms for Goods

These warranty terms apply only to seals (rubber-metal/USIT seals, fittings seals, seal kits, rod seals, Elkont-RG seals, equipment seals, flange seals, etc.) supplied by the Seller.

Warranty Period

The warranty on the Goods is valid for 6 months from the shipment date to the Buyer, provided operation and storage comply with standards and Seller’s (manufacturer’s) recommendations. The shipment date is the date on the delivery note (TORG-12) by which the Goods are shipped. For EXW shipments, this is the date on the CMR. Warranty replacement of defective Goods is free of charge only at the Seller’s warehouse. All transportation costs related to replacement are borne by the Buyer. The warranty covers structural and/or manufacturing defects (factory defects).

Warranty Limitations

Warranty does not apply to Goods assembled or used not in accordance with manufacturer recommendations, or damage caused by violation of storage conditions.

Warranty covers only factory defects.

The Seller is not responsible for all risks related to intentional or unintentional improper use; damage to personnel caused by product defects; operational losses; lost profits; and any other additional losses and expenses, including losses caused to third parties.

Actions Upon Defect Detection

In case a defect is detected during acceptance or operation (within the warranty period), it is necessary:

  • Submit an official claim to our company indicating circumstances and describing the problem, date, and document number under which the Goods were purchased. For remote determination of warranty coverage, at the Supplier’s request, the Buyer shall additionally provide photo (video) materials demonstrating the defect.

  • If the claim can be resolved by telephone or written consultations, the Supplier will send a new product to replace the defective one free of charge under warranty, with transportation costs borne by the Buyer.

  • If the cause of the defect and warranty case cannot be established based on Buyer’s materials, the Goods shall be sent to the Supplier’s warehouse at Buyer’s expense. All Goods must be returned in original or protective packaging preventing damage during transportation. The Supplier will analyze the Goods and prepare an inspection report and technical conclusion. If recognized as a warranty case, the defective Goods will be replaced with new ones.

General Information

Technical specifications of the Goods are indicated in the catalog and on the official Seller’s website (www.hydravia.ru).

Storage and transportation conditions: in enclosed premises where temperature and humidity fluctuations are significantly less than outdoors, in original (special) packaging protecting against destruction, damage, and corrosion. Rubber seals should be stored according to rubber technical product storage rules (ISO 2230). Transportation in enclosed transport (containers, closed vehicles, etc.) preventing direct contact with the environment, precipitation, contamination, etc.

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