Hoses, tubes and fittings for cars

"These warranty terms apply to sales contracts and are an integral part thereof. The warranty terms constitute a public offer. Edition dated 01.01.2025. The terms apply to Goods shipped after 01.01.2025. Warranty terms for Goods shipped before 01.01.2025 can be found at the link."  

Warranty Terms for Goods

These warranty terms apply to hoses, tubes, and fittings for vehicles (rigid pipelines, polyamide tubes and fittings, hoses and fittings for brake systems, hoses and fittings for air conditioning and cooling, crimp couplings, and others; hereinafter – Goods) supplied by the Seller.

Warranty Period

The warranty period for the Seller’s products is 12 months from the date of shipment to the Buyer, provided the product is operated according to standards and the Seller’s (manufacturer’s) recommendations. The shipment date is the date on the invoice (TORG-12) by which the goods are shipped. In case of shipment under EXW terms from the manufacturer’s plant, this is the date on the CMR. Warranty replacement of defective products is free of charge only at the Seller’s warehouse. All transportation costs related to replacement are borne by the Buyer. The warranty covers structural and/or manufacturing defects of the Goods (factory defects).

Warranty Limitations

The warranty applies only to Goods whose installation, operation, storage, and transportation were performed in accordance with standards (if applicable) and the Seller’s (manufacturer’s) recommendations.

Warranty does not apply in case of:

• incorrect installation, connection, violation of operating rules specified in the Seller’s catalogs, instructions, standards, and other technical documents;
• improper use;
• failure to use safety (protective) devices during operation or installation;
• violation of transportation and storage conditions;
• signs of significant wear;
• signs of mechanical damage (cuts, dents, etc.);
• absence of factory marking or Seller’s marking;
• leaks at end fittings;
• leaks (damage) related to resource exhaustion.

The Seller is not responsible for all risks related to intentional or unintentional improper use of the Goods; damage to personnel caused by product defects; operational losses, as well as any other additional losses and expenses, including losses caused to third parties and lost profits.

The Seller is responsible for the quality of the supplied Goods but not for the result of operation on equipment if selection and installation were performed by insufficiently qualified specialists.

Actions Upon Defect Detection

• In case a defect is detected during acceptance or operation (within the warranty period), it is necessary:

• Submit an official claim to our company indicating the circumstances and describing the problem, the date, and the document number under which the product was purchased. For remote determination of whether the case is warranty-covered, at the Supplier’s request, the Buyer shall additionally provide photo (video) materials demonstrating the defect.

• If the claim can be resolved by telephone or written consultations, the Supplier will send new products to replace the defective ones under warranty free of charge, with transportation costs borne by the Buyer.

• If the cause of the defect and warranty case cannot be established based on the Buyer’s materials, the product shall be sent to the Supplier’s warehouse at the Buyer’s expense. All goods must be returned in the original packaging or packaging preventing damage during transportation. Further, the Supplier will analyze the product and prepare a technical conclusion on the causes of product failure. If the case is recognized as warranty-covered, the defective product will be replaced with a new one.

General Information

Technical specifications and intended use of the Goods are indicated in the catalog and on the official Seller’s website (www.hydravia.ru).

The manufacturer reserves the right to make changes to the composition and properties of the Goods that do not worsen their operational characteristics without informing Buyers.

Storage and transportation conditions: in accordance with ISO 2230 requirements, manufacturer (supplier) recommendations, in enclosed premises where temperature and humidity fluctuations are significantly less than outdoors, in original (special) packaging protecting against destruction, damage, corrosion. Transportation in enclosed transport (containers, closed vehicles, etc.) preventing direct contact with the environment, precipitation, contamination, etc.