Ultra-high pressure hoses
"These warranty terms apply to sales contracts concluded by LLC “Hydravia” TIN 7806158571 and LLC “Hydral” TIN 7802374966 with buyers and are an integral part thereof. The warranty terms constitute a public offer and cannot be changed. Edition dated 01.01.2025."
These terms apply to Goods shipped after 01.01.2025. Warranty terms for Goods shipped before this date can be found at the link.
Warranty Terms for Goods
These warranty terms apply to ultra-high-pressure hoses (hereinafter referred to as hoses).
Warranty Period
The warranty on the product is valid for 12 months from the date of shipment to the Buyer, provided the product is operated in accordance with standards and the Seller’s (manufacturer’s) recommendations. The shipment date is the date on the invoice (TORG-12) by which the goods are shipped. In case of shipment under EXW terms from the manufacturer’s plant, this is the date on the CMR. Warranty replacement of defective goods is carried out free of charge only at the Seller’s warehouse. All transportation costs related to the replacement are borne by the Buyer. The warranty covers structural and/or manufacturing defects of the hoses (factory defects).
Warranty Limitations
The warranty applies only to hoses whose installation, operation, storage, and transportation were performed in accordance with standards (if applicable) and the Seller’s (manufacturer’s) recommendations.
Warranty does not apply in case of:
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incorrect installation, connection, adjustment, violation of operating rules specified in the Seller’s catalogs, instructions, standards, and other technical documents;
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improper use;
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failure to use safety (protective) devices during hose operation;
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violation of transportation and storage conditions;
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signs of significant wear;
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signs of mechanical damage (cuts, dents, etc.);
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absence of factory marking (layline) and/or manufacturer marking;
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leaks at end fittings, fitting leakage, or hose rupture at the fitting connection point;
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leaks (damage) of the hose related to resource exhaustion;
The Seller is not responsible for all risks related to intentional or unintentional improper use of the equipment; damage to personnel caused by product defects; operational losses, as well as any other additional losses and expenses, including losses caused to third parties and lost profits.
The Seller is responsible for the quality of the supplied hoses but not for the performance of the hoses on equipment if crimping and assembly were performed by insufficiently qualified specialists.
Actions Upon Defect Detection
In case a defect is detected during acceptance or operation (within the warranty period), it is necessary:
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Submit an official claim to our company indicating the circumstances and describing the problem, the date, and the document number under which the product was purchased. For remote determination of whether the case is warranty-covered, at the Supplier’s request, the Buyer shall additionally provide photo (video) materials demonstrating the defect.
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If the claim can be resolved by telephone or written consultations, the Supplier will send a new product to replace the defective one under warranty free of charge, with transportation costs borne by the Buyer.
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If the cause of the defect and warranty case cannot be established based on the Buyer’s materials, the product shall be sent to the Supplier’s warehouse at the Buyer’s expense. All goods must be returned in the original packaging or packaging preventing damage during transportation. Further, the Supplier will analyze the product and prepare an inspection report and technical conclusion. If the case is recognized as warranty-covered, the defective product will be replaced with a new one.
General Information
This product is intended for use as flexible pipelines in hydraulic systems of various machines, units, and industries (hydrojet technologies, oil and gas industry).
Technical specifications for the hoses are indicated in the relevant standards, manufacturer catalogs, and on the official Seller’s website (www.hydravia.ru).
