PUSH-LOK low pressure hoses

"These warranty terms apply to sales contracts and are an integral part thereof. The warranty terms constitute a public offer. Edition dated 01.01.2025. The terms apply to Goods shipped after 01.01.2025. Warranty terms for Goods shipped before 01.01.2025 can be found at the link."  

Warranty Terms for Goods

These warranty terms apply to low-pressure PUSH-LOK hoses TM PARKER supplied by the Seller (hereinafter – hose).

Warranty Period

The warranty is valid for 12 months from the shipment date to the Buyer, provided operation complies with standards and the Seller’s (manufacturer’s) recommendations. The shipment date is the date on the invoice (TORG-12) by which the goods are shipped. For EXW shipments, this is the date on the CMR. Warranty replacement of defective goods is free of charge only at the Seller’s warehouse. All transportation costs related to replacement are borne by the Buyer. Warranty covers structural and/or manufacturing defects of the hose (factory defect).

Warranty Limitations

Warranty applies only to hoses whose installation, operation, storage, and transportation were performed according to applicable standards and the Seller’s (manufacturer’s) recommendations.

The Seller is not responsible for losses incurred by the Buyer due to use of equipment in violation of technical documentation and/or Seller’s (manufacturer’s) instructions. Warranty does not apply if the cause of malfunction is due to use with uncertified, additional, or auxiliary equipment different from that produced or recommended by the manufacturer or Seller.

Warranty does not cover the hose in cases of:

• incorrect installation, connection, violation of operating rules specified in Seller’s catalogs, instructions, standards, and other technical documents;
• improper use;
• failure to use safety (protective) devices during hose operation;
• violation of transportation and storage conditions;
• signs of significant wear;
• signs of mechanical damage (cuts, dents, etc.);
• absence of factory marking and/or Seller’s marking;
• leaks at end fittings, use of non-original fittings;
• leaks (damage) related to resource exhaustion.

The Seller is not responsible for all risks related to intentional or unintentional improper use of the equipment; damage to personnel caused by product defects; operational losses; or any other additional losses and expenses, including losses caused to third parties and lost profits.

Actions Upon Defect Detection

In case a defect is detected during acceptance or operation (within the warranty period), it is necessary:

• Submit an official claim to our company indicating circumstances and describing the problem, date, and document number under which the product was purchased. For remote determination of whether the case is warranty-covered, at the Supplier’s request, the Buyer shall additionally provide photo (video) materials demonstrating the defect.
• If the claim can be resolved by telephone or written consultations, the Supplier will send a new product to replace the defective one free of charge under warranty, with transportation costs borne by the Buyer.
• If the cause of the defect and warranty case cannot be established based on Buyer’s materials, the product shall be sent to the Supplier’s warehouse at Buyer’s expense. All goods must be returned in original or protective packaging preventing damage during transportation. The Supplier will analyze the product and prepare an inspection report and technical conclusion. In exceptional cases, expert examination at the manufacturer’s site may be required. If recognized as a warranty case, the defective product will be replaced with a new one.

General Information

Parker Push-Lok is the world’s leading low-pressure hose and fitting system with self-locking.

Technical specifications and intended use of the product are indicated in the catalog and on the official Seller’s website (www.hydravia.ru).

The manufacturer reserves the right to make changes to the composition and properties of the hose without worsening its operational characteristics, without informing Buyers.

Storage and transportation conditions: in accordance with ISO 2230 requirements, manufacturer (supplier) recommendations, in enclosed premises where temperature and humidity fluctuations are significantly less than outdoors, in original (special) packaging protecting against destruction and damage. Transportation in enclosed transport (containers, closed vehicles, etc.) preventing direct contact with the environment, precipitation, contamination, etc.