Industrial hoses

These warranty conditions refer to and are an integral part of the sales contracts concluded by Hydravia LLC INN 7806158571 and Hydral LLC INN 7802374966 with buyers. The warranty conditions are a public offer and cannot be changed. Revision 06.04.2021.

Product warranty terms

Seller's warranty obligations apply to the nomenclature group industrial sleeves (hereinafter referred to as Goods).

Purpose of the Products (sleeves):

• GASWORK
• COMPRESSED AIR
• HOT AIR
• WATER AND LIQUID
• AGRICULTURE
• FIRE EXTEMPTION
• STEEL PRODUCTION
• HOT WATER AND STEAM
• LIQUID FOODSTUFFS
• DRY FOODSTUFFS
• DRY BULK MATERIALS
• SANDBLASTING
• PLASTERING
• BETON
• ACID, CHEMISTRY, GENERAL PURPOSE
• OIL-AND-GASOLINE-RESISTANT
• JUDGEMENTS
• BUNKERING
• OIL STORAGE TANK DRAINAGE
• RIG MAINTENANCE
• COAL MINERS
• SEWAGE SYSTEMS

Warranty period

The Seller's warranty obligations shall commence from the date of shipment of the products from the Seller's warehouse, unless otherwise provided for in the contract. The date of shipment is the date of the delivery note (UDD) on which the goods are shipped. In case the goods are shipped on EXW terms to the manufacturer's factory, it is the date of the SMR.

The Seller guarantees that the quality and completeness of the Goods meet the necessary requirements of standards, provided that the Buyer complies with the conditions of transportation, storage and operation.

Warranty period for the Seller's products (Brand/warranty period):

• ALFAGOMMA – 12 monthes;
• SEMPERIT – 6 monthes;
• VERSO – 12 monthes;
• POWERMASTER – 12 monthes.

Warranty limitations

The warranty obligations of the Seller do not apply:

For products with improper conditions, methods of transportation of products from the Seller's warehouse to the place of application.

• For products with improper storage conditions in the Buyer's warehouse.
• For products that do not comply with the operating conditions of the hose/product - prescribed by the manufacturer.
• On products with obvious physical damage (cuts, compression effects, chemical damage).

**Prior to the shipment of products by the Seller to the Buyer, the parties agree on the technical parameters of the products and operating conditions.

The length of the supplied hoses is agreed between the Buyer and the Supplier; permissible limit deviation from the agreed length of the coil ±2%.

When products are shipped from the Supplier's warehouse to the Buyer's address, it is considered that the Buyer has technical, accompanying information about the products and the rules of its operation, the field of application.

(reference to the technical catalog of the Manufacturer/Seller).

Manufacturer's catalogs: https://hydravia.com/catalogs/

Seller's Catalog: https://hydravia.com/products/promyshlennye_rukava/

Actions when a defect is detected

Plan of action if a defect is detected:
Actions of the Buyer

1. Draw up a complaint (act, notice, letter) and submit it in writing. Deed of defect detection (visible, hidden).
2. Make photo and video recording of the defect. In this case, the photos should allow identifying the defective products and the nature of the defect identified.
3. To send a complaint to the Seller indicating the number and date of the document under which the goods were purchased.
4. Attach documents (complaint application, photo/video materials confirming the defect) to the Seller.:

• to the direct manager supervising the Buyer's company (subject line Defect - Industrial Hoses)
• or to the e-mail address official@hydravia.ru

Time limit for acceptance of the claim by the Seller from the Buyer:

• For latent defects during the established product warranty period;
• For obvious defects within 3 (three) calendar days from the date of receipt of the products from the Seller.

Actions of the Seller

1. Registration of incoming document - Buyer's claim (act, notice, letter) in 1C Document Management system;
2. Sending a complaint to the Company's Quality Department for review;
3. Drawing up a conclusion on the Buyer's complaint and sending a reply to the Buyer;
4. If the Seller's Quality Department is unable to determine the cause of the identified defect, the claim shall be forwarded to the manufacturer for review.

Term of performance of actions by the Seller:

• Registration of incoming document (act, notification, letter) - 1 working day;
• Sending the claim to the quality department for review - 1 working day;
• Conclusion on the Buyer's claim - 5 working days;
• If within 5 (five) working days after sending an additional request to the Buyer, without objective reasons for not sending the required information, the Seller reserves the right to take a negative decision on the claim.

The order, rules of exchange of products with obvious, hidden defects, as well as compensation for damages due to the use of products with defects are agreed upon by the parties Seller, Buyer and are made within the terms established by regulations or agreements between the parties.

If it is impossible to determine/identify the causes of the defect by: - Buyer, Seller, Manufacturer, the parties are entitled to involve independent professional experts (laboratories) in the evaluation.

Storage conditions:

When storing products in the warehouse, according to the nomenclature group - INDUSTRIAL HANDS, the Seller is guided by:

• Requirements and standards of the product manufacturer's factory.
• INTERSTATE STANDARD - GOST ISO 2 2 3 0 -2013 (RUBBER ARTICLES - Storage guidelines, (ISO 2230:2002,IDT)