Industrial hoses

"These warranty terms apply to sales contracts and are an integral part thereof. The warranty terms constitute a public offer. Edition dated 01.01.2025. The terms apply to Goods shipped after 01.01.2025. Warranty terms for Goods shipped before 01.01.2025 can be found at the link."  

Warranty Terms for Goods

These warranty terms apply to industrial hoses used for: gas welding, agriculture, firefighting, steelmaking, sandblasting, plastering, bunkering, oil storage drainage, sewer flushing, and other fields (hereinafter - hoses).

These warranty terms apply to hoses through which it is possible to convey: compressed air (including hot air) and other gases, water (including hot water) and other liquids, steam, liquid and dry food products, bulk materials (sand), plaster, concrete, acid and other liquid chemicals.

Warranty Period

The warranty period for the Seller's products (Brand/warranty period):
ALFAGOMMA – 12 months;
SEMPERIT – 6 months;
VERSO – 12 months;
POWERMASTER – 12 months.
from the date of shipment to the Buyer, provided operation is in accordance with standards and Seller’s (manufacturer’s) recommendations. The shipment date is the date of the invoice (TORG-12) by which the goods are shipped. In case of shipment under EXW terms from the manufacturer’s plant, this is the date on the CMR.

Warranty replacement of defective products is carried out free of charge only at the Seller’s warehouse. All transportation costs related to the replacement are borne by the Buyer. The warranty covers structural and/or manufacturing defects (factory defects).

Warranty Limitations

The warranty applies only to hoses whose installation, operation, storage, and transportation were performed in accordance with standards (if applicable) and the Seller’s (manufacturer’s) recommendations.
The Seller is not responsible for all risks related to intentional or unintentional improper use; damage to personnel caused by product defects; operational losses, lost profits, as well as any other additional losses and expenses, including losses caused to third parties.

The warranty does not apply to hoses in case of:
• incorrect installation, connection, violation of operating rules specified in catalogs, instructions, standards, and other technical documents of the Seller;
• improper use;
• failure to use safety (protective) devices during hose operation;
• violation of transportation and storage conditions;
• signs of significant wear;
• signs of mechanical damage (cuts, dents, etc.);
• absence of factory or Seller’s marking.
• leakage at end fittings;
• leakage (damage) of the hose related to resource exhaustion.

The Seller is not responsible for all risks related to intentional or unintentional improper use of the equipment; damage to personnel caused by product defects; operational losses, as well as any other additional losses and expenses, including losses caused to third parties and lost profits.

During operation, working near rotating and vibration-generating mechanisms is not allowed. Hose deformation by twisting, squeezing, dragging, or working near heat sources is prohibited. Aggressive substances must be prevented from contacting hose ends.

Under negative temperatures, when preparing for connection to fittings, hoses must be kept at +20±5 °C for 24 hours.
The Seller is responsible for the quality of the supplied hose but not for the hose’s performance on equipment if the hose selection and installation were performed by insufficiently qualified specialists.

Actions Upon Defect Detection

In case a defect is detected during acceptance or operation (within the warranty period), it is necessary:

• To submit an official claim to our company indicating the circumstances of the defect and describing the problem, the date, and the document number under which the product was purchased. For remote determination of whether the case is warranty-covered, at the Supplier’s request, the Buyer shall additionally provide photo (video) materials demonstrating the defect.

• If the claim can be resolved by telephone or written consultations, the Supplier will send new products to replace the defective ones under warranty free of charge, with transportation costs borne by the Buyer.

• If the cause of the defect and warranty case cannot be established based on the Buyer’s materials, the product shall be sent to the Supplier’s warehouse at the Buyer’s expense. All products must be returned in the original packaging or packaging preventing damage during transportation. Further, the Supplier will analyze the product and prepare a technical conclusion on the causes of hose failure. If the case is recognized as warranty-covered, the defective product will be replaced with a new one.

General Information

Technical specifications and product purpose are indicated in the catalog and on the official Seller’s website (www.hydravia.ru).

The manufacturer reserves the right to make changes to the composition and properties of the hose that do not worsen its operational characteristics without informing Buyers.

Storage and transportation conditions: in accordance with ISO 2230 requirements, manufacturer (supplier) recommendations, in enclosed spaces where temperature and humidity fluctuations are significantly less than outdoors, in original (special) packaging protecting against destruction and damage. Transportation must be in closed transport (containers, closed vehicles, etc.) preventing direct contact with the external environment, precipitation, contamination, etc.