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Warranty terms and conditions
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Tools for diagnostics of hydraulic systems

Tools for diagnostics of hydraulic systems

Product shipping addresses Product packaging regulations Archive of canceled revisions Warranty terms and conditions

“These warranty terms apply to sales contracts and are an integral part thereof. The warranty terms are a public offer. Edition dated 01.01.2025. The terms apply to Goods shipped after 01.01.2025. Warranty terms for Goods shipped before 01.01.2025 are available at the link.” 

Warranty Terms for Goods

These warranty terms apply to new diagnostic tools for hydraulic systems (hereinafter – Tools, Goods) supplied by the Seller, such as test points, micro-hoses, fittings and couplings (for Tools), pressure gauges, anti-shock valves, and others.

Warranty Period

The warranty for hidden defects of the Tools is valid for 12 months from the date of shipment to the Buyer, provided the Tools are operated according to the instruction manual and the Seller’s recommendations. The shipment date is the date of the consignment note (TORG-12) by which the goods are shipped. In case of shipment on EXW manufacturer’s plant terms, it is the date of the CMR. Warranty replacement of defective goods is carried out free of charge only at the Seller’s warehouse. All transportation costs related to replacement, diagnostics, and repair are borne by the Buyer. The warranty covers only design defects. The decision to recognize a warranty case is made by the Seller in agreement with the manufacturer.

Warranty Limitations

The warranty applies only to Tools installed and operated in accordance with the Seller’s instructions.

The warranty does not apply in cases of:

violation of installation, connection, adjustment rules, or operation instructions specified in the Seller’s catalogs, manuals, and other technical documents;

  • improper use;
  • modifications to the design;
  • unauthorized repairs not approved by the Seller;
  • use of non-original components and spare parts;
  • absence or improper scheduled maintenance;
  • violation of safety requirements during operation;
  • violation of transportation and storage conditions;
  • significant wear of working parts;
  • mechanical damage (falls, impacts, etc.);
  • absence of factory marking (if applicable).

Consumables and fast-wearing parts are also excluded from the warranty.

The Seller is not liable for risks related to intentional or unintentional improper use of the product; damage to personnel caused by product defects; losses during operation; and any other additional losses and costs, including damages caused to third parties and lost profits.

The Seller is responsible for the operability and safety of the Tools supplied but not for the operation process and results if actions were performed by insufficiently qualified specialists.

Actions Upon Defect Detection

In case of defect detection during acceptance or operation (within the warranty period), it is necessary to:

  • Send an official claim to the Seller, indicating the circumstances of occurrence and describing the problem, the date and number of the document under which the goods were purchased. When submitting a claim, it is mandatory to specify the model, serial number, and year of manufacture (if applicable), as well as provide photo or video materials demonstrating the defect, explain the nature of the malfunction, and the operating conditions of the product.

  • The deadline for accepting claims for visible defects is 3 business days from the date of receipt of the goods. The deadline for accepting claims for hidden defects is determined by the warranty period, but no later than 7 calendar days before the end of the warranty obligations. If the Seller does not receive any comments from the Buyer, the goods are considered accepted by the Buyer; further claims can only be made for hidden defects within the warranty period. If the damage to the goods occurred during transportation, the claim must be made to the carrier, not the Seller.

  • If the claim can be resolved by telephone or written consultations, the Seller sends a new spare part to replace the defective one (together with replacement instructions) free of charge under warranty, with transportation costs borne by the Buyer.

  • If it is impossible to determine the cause of the defect and the fact of a warranty case based on the Buyer’s materials, the goods are sent to the Seller’s warehouse at the Buyer’s expense and effort. All goods must be returned in original packaging or packaging that prevents damage during transportation. Subsequently, at the Seller’s premises, an acceptance-transfer act and diagnostic and repair work report are drawn up, the goods are diagnosed, and a technical conclusion on the condition of the goods is prepared.

If based on the diagnostics the case is recognized as a warranty case, the Seller fulfills warranty obligations in the following order:

- repair;

- price reduction if the identified defect does not affect the consumer properties of the goods;

- replacement of the goods with an identical one;

- if replacement is impossible – refund of the cost of the goods or its part, if part of the goods is deemed fit for use.

Shipment of goods is performed on EXW Seller’s warehouse terms; transportation costs are paid by the Buyer.

If based on the diagnostics the case is not recognized as a warranty case, the goods are returned within 5 (five) business days after notifying the Buyer and payment by the Buyer to the Seller of the following costs:

1. diagnostics (in case of refusal of subsequent repair or replacement of defective goods);

2. repair or replacement of defective goods;

3. storage costs from the moment the goods are handed over for diagnostics until their return to the Buyer.

Warranty Repair Periods

Warranty repair at the Seller’s service center, if spare parts are available, is carried out within 10 business days from the date the equipment is received at the service center. If spare parts for equipment repair are not available, the repair period is extended by the supply period of these spare parts and is additionally agreed with the Buyer.

General Information

Technical specifications and the purpose of the goods are specified in the catalog and on the official website of the Seller (www.hydravia.ru), transportation conditions and safety requirements are additionally specified in the equipment operation manual (instructions).

Unresolved claims cannot be a reason for the Buyer to delay payment to the Seller.

The Seller reserves the right to make technical changes to the goods without notifying Buyers.

Storage and Transportation Conditions

In enclosed premises where temperature and humidity fluctuations are significantly less than outdoors, in original (special) packaging protecting against destruction, damage, and corrosion. Transportation in enclosed transport (containers, closed trucks) preventing direct contact with the external environment, precipitation, and contamination.

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