Quick couplings

"These warranty terms apply to sales contracts and are an integral part thereof. The warranty terms constitute a public offer. Edition dated 01.01.2025. The terms apply to Goods shipped after 01.01.2025. Warranty terms for Goods shipped before 01.01.2025 can be found at the link."  

Warranty Terms for Goods

These warranty terms apply to quick-release couplings (hereinafter – QRC), supplied by the Seller.

Warranty Period

The warranty is valid for 12 months from the shipment date to the Buyer, provided operation and storage comply with standards and the Seller’s (manufacturer’s) recommendations. The shipment date is the date on the invoice (TORG-12) by which the goods are shipped. For EXW shipments, this is the date on the CMR. Warranty replacement of defective goods is free of charge only at the Seller’s warehouse. All transportation costs related to replacement are borne by the Buyer. Warranty covers structural and/or manufacturing defects (factory defects).

Warranty Limitations

Warranty does not apply in cases of:

• damage to goods during transportation or storage;
• aging and seal damage, corrosion due to improper storage;
• failure to follow installation and operation instructions;
• failure to follow maintenance rules;
• unauthorized repairs or modifications;
• use of one part of QRC with mating parts from other manufacturers, brands, etc.

The Seller is not responsible for all risks related to intentional or unintentional improper use; damage to personnel caused by product defects; operational losses; lost profits; and any other additional losses and expenses, including losses caused to third parties.

Actions Upon Defect Detection

In case a defect is detected during acceptance or operation (within the warranty period), it is necessary:

• Submit an official claim to our company indicating circumstances and describing the problem, date, and document number under which the product was purchased. For remote determination of warranty coverage, at the Supplier’s request, the Buyer shall additionally provide photo (video) materials demonstrating the defect.
• If the claim can be resolved by telephone or written consultations, the Supplier will send a new product to replace the defective one free of charge under warranty, with transportation costs borne by the Buyer.
• If the cause of the defect and warranty case cannot be established based on Buyer’s materials, the product shall be sent to the Supplier’s warehouse at Buyer’s expense. All goods must be returned in original or protective packaging preventing damage during transportation. The Supplier will analyze the product and prepare an inspection report and technical conclusion. If recognized as a warranty case, the defective product will be replaced with a new one.

General Information

A quick-release coupling is a component for connecting hoses, pipes, and various parts of industrial equipment, allowing rapid connection of energy circuits. They can be made from various materials (aluminum, stainless steel, brass, titanium, bronze, various metal alloys, various plastic composites).

Technical requirements for the product are indicated in the catalog and on the official Seller’s website (www.hydravia.ru), and in standards (ISO16028, ISO 7241, etc.).

Storage and transportation conditions: in enclosed premises where temperature and humidity fluctuations are significantly less than outdoors, in original (special) packaging protecting against destruction, damage, and corrosion. Transportation in enclosed transport (containers, closed vehicles, etc.) preventing direct contact with the environment, precipitation, contamination, etc.