Revision until 11.04.2023

1. General Provisions

• 1.1. Products shipped from the company's warehouse are shipped according to the assembled numbers (No.) of places formed when picking the goods according to the assembly order.
• 1.2. Each collected location is a detached, formed, separately packaged and labeled product.
• 1.3. All products (shipping locations) are packaged in the following types of standard packaging:
• 1.3.1. No pallet
  • cardboard box in thermal film;
  • branded polyethylene bag (in a cardboard box with thermal film or sealed with branded tape);
  • stretch wrap.
• 1.3.2. On a pallet in stretch wrap:
  • coil (factory packed or not);
  • cardboard box (6 sizes), rigid wooden box, etc.
• Boxes (cardboard, wooden) can be either with the company's own corporate logo or with the corporate logo of the company's supplier. The weight of a bundle, coil should not exceed 50 kg (if the coil or finished product weighs more than 50 kg, it must be packed separately).
• 1.3.3. For pallet transportation standard weight of one pallet with cargo - up to 700kg
• 1.4. Packaging materials without accompanying information about the company and the products being shipped shall not be used during shipment. Each assembled place (without and on a pallet) must contain information about company affiliation - it is a branded scotch (adhesive tape) with the logo and company name in English (Hydravia).
• 1.5. In addition, the customer code and the address of the recipient shall be indicated on the package - thermo film or stretch film (with indelible black marker). It is allowed to indicate additional distinguishing information on the package - number of the order for the assembly of goods, etc.
• 1.6. Shipped standard packaged products with several (2 or more) assembled places are accompanied by an additional shipping document - packing list. A copy of the assembly order is used as a packing list. This order specifies by number (No.) the place of assembly of the shipped packaged products - for one or several articles.
• 1.7. In the last place collected for shipment, the shipping documents are inserted in moisture-proof packaging with the company logo (name):
  • UPD - universal transfer document (original - 1 copy);
  • copy of the assembly order used as packing list (if necessary).
• 1.8. When shipping equipment, high-pressure hoses in coils, batches of finished products in rigid packaging, and plastic protection, shipping documents are packed in self-adhesive (non-moisture-proof) envelopes for accompanying documentation.
• 1.9. In case of promotional events, mailing of special information for buyers (leaflets, booklets, catalogs) are enclosed together with the main shipping documents.
• 1.10. The attachment points or attachments of documents for each shipment shall be photographed. Photographs are archived and are available upon request from managers or accounting department.
• 1.11. For identification in the process of acceptance by the Buyer of products by quantity, a branded marking sticker (sticker) with the company logo and basic information - product name, its article and quantity - in pieces (pcs.) or meters (m.) is affixed to each (assembled) place of packing - box, branded polyethylene bag of goods, the coil itself (or factory label attached to it).
• 1.12. Each branded marking sticker also includes additional information (linked to the packing list) - assembly order number (with date). It may contain advertising information (link to the company's website www.hydravia.com) and other useful information about the company.
• 1.13. A branded marking sticker (sticker) with the company's logo is applied on the outside of the package - a box for homogeneous products (of the same article), collected in scattered form inside this container (box).
• 1.14. Branded marking sticker for the assembled products in bulk is affixed on the inner side of the box in case other products (with a different article) packed in separate branded polyethylene bags with the company's branded marking stickers affixed on each of them are additionally put inside the box to the assembled products in bulk.
• 1.15. In both cases, the presence of other stickers on the product packaging (box, film, etc.) shipped to the Buyer, which remain from the supplier of the company on its branded packaging, but which do not serve the purpose of identification by the Buyer in the process of acceptance of products by quantity, is allowed.
• 1.16. Packaged products shipped from the company's warehouse are weighed before shipment. Information on the gross and net weight of packaged products is noted in the DDS (waybill). It is allowed to additionally indicate (with an indelible black marker) the gross weight on the package itself - thermo film or stretch film.
• 1.17. The assembly order also includes additional manual marking (with article, name, quantity) of shipped souvenir products, as well as products sent in response to customer complaints (additional delivery, replacement, etc.). The packing list (a copy of the assembly order) must be attached to the shipping documents (together with the DDS).

2. Equipment.

Standard shipping terms

Shipped only in rigid packaging or in the manufacturer's packaging. Each type of equipment must be supplied with the original Operation Manual, translation of the Manual into Russian. Before packing the equipment, it is checked for completeness, absence of external damage. The packaging is labeled with a sign of fragile cargo with the logo of Hydravia Ltd. The box with the equipment is labeled with an A4 format label upon shipment:

Pressing machines shipped in the manufacturer's cardboard box are equipped with an additional fastener - a wooden bar that presses the machine mounting brackets to the pallet, across the entire width of the pallet. The bar is fastened to the pallet from both sides with self-tapping screws.

The equipment shall be photographed:
1) before the moment of packing the appearance of the equipment (at least 5 photos)
2) in the process of packing - fixing the places of equipment fastening, as well as internal and external packing (at least 5 photos).

Photos shall be kept for a minimum of three (3) months.

Non-standard shipping terms

The equipment can be packed additionally in a heavy duty wooden crate for a fee set by the transportation company.

Types of additional packing: pallet board, rigid packing, additional cargo handling, sack, soft packing.

3. Distributors, rotators, hydraulic motors, other expensive spare parts.

Standard shipping terms

Shipped only in rigid packaging or rigid cardboard. Before packing, the appearance of the product is checked for rust, cracks and other external damage. Each type of product is provided with a technical passport. If available, the technical documentation for the product is inserted. The packaging is labeled with a fragile goods sign with the logo of Hydravia Ltd.

Non-standard shipping terms

Spare parts can be packed additionally in a heavy duty wooden crate for a fee set by the transportation company.

Additional packing types: pallet board, rigid packing, extra handling, sack, soft packing.

Additional packaging types: pallet board, rigid packaging, additional cargo handling, sack, soft packaging.

4. Drilling hoses.

Standard shipping terms

Shipped only in rigid packaging (rigid cardboard is acceptable). The ends of the finished products are packed in polyethylene or closed with thermo plugs. For a batch of finished products of one size, a tag with the logo of Hydravia Ltd. is produced, indicating the quantity, full name, date of manufacture, name and signature of the responsible person. Reinforced hoses are packed in bundles or coils with observance of minimum bending radius. Bundles, coils are tied with twine or packed in stretch film. The weight of a bundle, coil should not exceed 50 kg (if a coil or a finished product weighs more than 50 kg, it is necessary to pack it separately). Each drill hose is marked with an individual number. For each type of finished products and drilling hoses a quality passport is issued, which contains the name and signature of the responsible person.

Non-standard shipping terms

The ends of the finished products can be sealed with plastic plugs for a fee. Assembled high-pressure hoses can be packed additionally in a heavy-duty wooden crate for a fee charged by the transportation company.

Additional packing options include palletized flatbed, rigid packing, and additional cargo handling.

5. Reinforced high pressure hoses.

Standard shipping terms

Reinforced hoses are packed in bundles or coils with minimum bending radius. Packs, coils are tied with twine or packed in stretch film. The weight of a bundle, coil should not exceed 50 kg (if a coil or a finished product weighs more than 50 kg, it is necessary to pack it separately). A passport is issued for each type of finished product. They are shipped in a separate place.

To prevent dirt from getting into the hose cavity, the ends of the pressed hoses are fitted with thermal plugs, which take the shape of the end fitting when heated with a thermofan and reliably protect the hose cavity from dirt.

For a batch of finished products of the same size, a label with the company logo is produced, indicating the quantity, full name, date of manufacture.

Upon customer request (for any shipments from St. Petersburg and Moscow), the sleeves are marked with special stickers that are UV and moisture resistant.

Non-standard shipping terms

Types of additional packing: pallet board, rigid packing, additional cargo handling, sack, soft packing. Upon agreement with the customer, it is allowed to pack the finished product in a polyethylene bag without installing thermal seals.

6. High-pressure hoses and industrial hoses (meterage).

Standard shipping terms

Packed in coils with minimum bending radius. Shipped in coils equipped with a label with the logo of Hydravia LLC or a manufacturer's label indicating the type of VFD, its parameters, the exact number of meters and the signature of the responsible person of our company. The label is hidden under stretch film and adhesive tape with the logo of United Hydraulic Company or Hydravia Ltd. Verso sleeves are packed in stretch film with the name of the trade mark (Verso). The number of places equal to the number of coils in the shipment is indicated on the bill of lading of the transportation company and assembly order.

Large quantities of hoses (for palletized shipments) are shipped in the manufacturer's cardboard boxes. Any manufacturer's stickers, transportation company stickers for international shipments must be removed before shipment. In this case, as many shipping locations are indicated as the number of pallets of sleeves shipped, provided the pallets are properly packed.

A properly packed pallet is a carton that cannot be physically repacked at the shipping company, and any damage to it will mean damage to the shipping location.

High-pressure hoses from DN25 (1") on small orders are shipped on pallets, with the hose additionally lined at the edges with cardboard to prevent damage to the shipment during transportation.

The pallets used for transportation of hoses must be without protruding elements (nails) that can damage the hose when displaced, as well as additionally used cushioning cardboard between the goods and the pallet.

Hose coils are shipped according to standards EN853, EN856, EN857, SAE100:

1. Coils longer than 20 meters - not less than 80% of the length of coils in the delivery;
2. Coils longer than 10 meters but less than 20 meters - not more than 20% of the length of coils in the delivery;
3. Coils longer than 1 meter, but not more than 10 meters - not more than 3% of the length of coils in the delivery.

Non-standard shipping terms

When shipping coils of hoses, each coil may be additionally packaged at an additional cost as determined by the transportation company.

Types of additional packaging: pallet board, rigid packing, extra handling, sack, soft packing.

7. Seals.

Standard shipping terms

Each set of seals is packaged in a separate company branded bag.

A branded marking sticker (label) with the name, article, quantity (pcs.) is affixed to the package. Shipped in cardboard boxes sealed with branded tape with the company logo.

8. Fittings for hoses, couplings, pipe couplings, quick couplings, ball valves, valves.

Standard shipping terms

The first type of packaging - shipped homogeneous products (one article) in a separate box. A branded sticker (with the company logo, article, name and quantity) is affixed on the outside of the package - company (factory) box of the company supplier (or company box with the Hydravia logo).

The company brand label is glued either on top of the old supplier label or next to it (top, side) on the box. In the latter case, the old supplier label on the box is crossed out (cross on cross) with a marker or removed.

The second type of packaging is for shipped heterogeneous products (several articles) in a prefabricated box. The brand label is affixed on the inside of the package for homogeneous products packed in a box in bulk. Other products (with a different article) are put into the box, packed in separate branded polyethylene bags. Each bag is labeled with its own branded sticker (with the company logo, article, name and quantity).

The old supplier label on the outside of the box is crossed out (crossed out) with a marker or removed.

If the shipment is not palletized, each carton is thermally wrapped to reduce the risk of damage to the packaging.

Non-standard shipping terms

Boxes can be formed on pallet and additionally be packed in polyethylene for an additional fee according to the tariffs of the transportation company.

Types of additional packaging: pallet board, rigid packaging, additional cargo handling, sack, soft packaging.

9. Plastic protection.

Standard shipping terms

In case of box shipments, plastic protection is shipped in the manufacturer's packaging. In case of shipment by meter, the protection is packed in stretch film or polyethylene bags with the logo of Hydravia Ltd.

Non-standard shipping terms

Plastic protection can be packed additionally in a heavy-duty wooden crate for a fee set by the tariffs of the transportation company.

Types of additional packing: pallet board, rigid packing, additional cargo handling, sack, soft packing.

10. Hydraulic pipes (in meters).

Standard shipping terms

Cut pipes of the same size are packed in bundles and, depending on the ordered length, tied with scotch tape or plastic tape (on the edges and in the middle). To avoid damage and ingress of foreign particles, the pipe ends are blinded and the edges are wrapped with cardboard and wrapped in stretch film. Each bundle of pipes is provided with an identification label.

Assembled pipes are shipped packed in a bundle in stretch film. The weight of the bundle shall not exceed 50 kg.

Non-standard shipping terms

Upon shipment, pipes may be additionally packed for an additional fee as determined by the transportation company.

Types of additional packaging: wooden crate, lattice, rigid packing, sack.

11. Packaging materials used in the shipment of products.

11.1. Packing list with company logo - copy of assembly order

11.2. Branded tags for high-pressure hoses (metered or reinforced) with company logo

11.3. Branded stickers with company logo, name, article and quantity of products

11.4. Branded adhesive tape (Scotch tape) with company logo

11.5. Branded fragile cargo stickers with company logo

11.6. Packaging bags with company logo

11.7. Branded sticker for large size boxes – Verso

11.8. Branded boxes with company logo

11.9. Pallet board with company logo and website

11.10. Additional Documents mark on the package at the location of shipping documents

12. Instructions for acceptance of cargo by buyers (recommendations).

Due to problems arising in the course of transportation due to the fault of transport companies, we propose to accept the cargo in strict compliance with these rules:

• 12.1. Prior to receiving the shipment, request information on the number of places and methods of product packaging, total weight of the products. This information can be provided upon request or sent automatically to the e-mail address specified as contact address.
• 12.2. Before directly accepting the shipment, carefully read the bill of lading of the transportation company, which should indicate the weight of products and the number of places.
• 12.3. Проверить количество мест и сверить с данными отправителя
• 12.4. Check the quality of the packaging of each of the locations received.
• 12.5. Weigh the products and compare them with the data from the delivery note of the transportation company as well as with the data from the delivery note of our company attached to the last place of shipment in cases:
  • 12.5.1. In the event of damage to any of the locations;
  • 12.5.2. In case the place of shipment is not packed with our company's adhesive tape or the place is overpacked;
  • 12.5.3. In case you are suspicious about the quality of the packaging.
• 12.6. In case of discrepancies, call a representative of the transportation company to draw up an acceptance certificate indicating the difference in weight and draw up an inventory of attachments to identify the missing goods and confirm the amount of loss.